Frequently Asked Questions

📦 Downloads & Delivery

How do I receive my purchase?

All products are digital downloads delivered instantly after payment is confirmed. You'll receive an email with a download link, and it will also be available in your order confirmation.

What file formats are included?

Our templates and prompt packs are delivered as PDF and/or Canva-compatible files. Each product listing specifies the exact format included.

How many times can I download my files?

You can download your files multiple times. We recommend saving a copy to your device or cloud storage right away.

💻 Using the Templates & Prompts

Do I need any special software?

No special software is required. Our AI prompt packs work with ChatGPT, Claude, and other popular AI tools. Templates are beginner-friendly and ready to use immediately.

Can I use these for commercial purposes?

Yes! Our templates and prompts are licensed for personal and commercial use. You may use them for your own business content. You may not resell or redistribute the files themselves.

I'm new to AI — will these work for me?

Absolutely. Our products are designed with beginners in mind. Each prompt is plug-and-play — just copy, paste, and customize.

💳 Orders & Payment

What payment methods do you accept?

We accept all major credit cards and other payment methods available at checkout.

Can I use a discount code?

Yes! Enter your discount code at checkout. New customers can use WELCOME15 for 15% off their first order.

🔄 Refunds & Support

Do you offer refunds?

Due to the digital nature of our products, all sales are final once the file has been downloaded. Please review our Refund Policy for full details.

I'm having trouble accessing my download. What should I do?

Please check your spam/junk folder for the delivery email. If you still can't access your files, contact us via our Contact page and we'll get you sorted quickly.